Stop Answering in Activity Metrics. Start Speaking in NRR.
Your CEO doesn't care how many tickets you closed. They care about revenue retention, expansion pipeline, and what's at risk. CadenceCX translates your CS work into the financial language executives respect.
Track trends, analyze performance, and get AI-powered insights
A comprehensive metrics intelligence platform with calculators for NRR, GRR, CLV, and more. Track any metric, visualize trends, set goals, and share dashboards with stakeholders.
NRR, GRR, CLV, Churn Impact, Headcount with industry benchmarks.
Import from CSV or add manually. Build your metric library.
Automatic charts showing trends, goals, and progress.
Generate insights and executive narratives automatically.
Create and share metric dashboards with executives.
Metrics isn't a standalone dashboard. It's the financial language layer of your command center.
Calculate NRR, GRR, CLV, and more with built-in calculators and benchmarks.
Track trends over time and set goals so you always know where you stand.
Cadence AI references your metrics when generating executive updates and board prep.
Strategic Accounts link to revenue data so you see ARR at risk alongside account health.
Share dashboards with executives and speak their language with trending charts, not spot checks.
Your financial narrative stays current and ready to share at any moment.
Prepare for board meetings and executive discussions in seconds. Ask questions about your metrics and get AI-generated talking points grounded in your actual performance data.
Generated Insights
Share calculations to build your timeline and get AI insights
Quick Questions:
When your CX leader has systematic metrics intelligence:
Board meeting prep takes minutes, not hours. No more scrambling for numbers 24 hours before the deck is due. Metrics are tracked consistently, visualized professionally, and ready to present on demand.
Business impact becomes the common language. When you ask about performance, you get "NRR is 118%, up 6 points over two quarters" with charts showing the trend. Conversations are data-driven, not anecdotal.
Initiative ROI gets quantified clearly. When proposing a retention program, the pitch shows "a 2% churn reduction is worth $800K annually" with the math behind it. Budget requests become easier to approve because value is clear.
Progress gets tracked and proven over time. Executives see whether CX initiatives are working quarter over quarter through measurable improvements in retention, expansion, and customer health with trending data.
Metrics transforms your CX leader from "we think we're doing well" to "here's proof our initiatives are driving revenue" - bringing the same rigor to CX reporting that your CFO brings to financials.